Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Warranty

  • Our technical help team is working round–the–clock to respond to all of your current assistance tickets. Each ticket you send to us is going to be replied to within no more than 1 hour. If your case demands the aid of an administrator, we are going to forward the ticket to the person on duty and will let you know that the problem is being taken care of.

  • Top quality support service

  • Professional Technical Help Service

  • Our tech help and support staff will be on duty for you 24/7 to to take care of all help request tickets that you send. We offer customer assistance for all the programs that are pre–installed on your web server. These include our in–house developed Online Control Panel, the selected Operating System plus the server admin panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • An exhaustive and consistently updated knowledge base is incorporated into our custom–built Online Control Panel. It provides quick tips on how to carry out all of the fundamental web site supervision tasks. The Help zone offers you comprehensive how to articles and step–by–step video courses. You can open the Help zone by clicking on the Help or Video buttons in the upper right side of each Control Panel section.