1 hour ticket response
We are focused on giving a prompt and adequate solution to each helpdesk ticket submitted by a user. Our seasoned customer service technicians will review your problem and will think of the most effective option. We offer a 1–hour response time guarantee for all tech support tickets. Actually, the average customer support ticket response time has proven to be 20 minutes.
A Top–Notch Client Care Service
Our client support staff members have substantial experience in the Linux cloud packages sphere and are practiced enough to supply a rapid solution to your problem. If, however, the case at hand is not within the competency of a technical support engineer, the trouble ticket will be forwarded to a programmer or admin for further assistance.
A User–Friendly Help Center
To help you get a quick hint on how to use a certain service, we have integrated a very intuitive Help section in our Online Control Panel. You can browse through a wide selection of web hosting account management articles and website management articles, consult our F.A.Q. library or watch our instructional video tutorials.