A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be replied to within maximum sixty minutes after the ticket or email has been received. If your issue needs further assistance from a server administrator, we will direct the ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to inform you that more time will be needed for finding the best solution. Furthermore if you order our Admin Services package, all of the server administration tasks included there will be completed whenever you desire.
A Top–Class Technical Support Service
We’ll be at your disposal 24x7x365 to answer any questions that you may have regarding our Online Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need assistance with server management procedures, you can order our Admin Services package, which includes data backup hard disk drive space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
We have equipped the Online Control Panel with a detailed knowledge base, which features elaborate explanations of its features and functionalities. Besides, we have filmed exhaustive video tutorials that will further explain to you how to perform a specific action or troubleshoot a frequently experienced issue. The educational articles and the tutorial video clips are easily reachable from every section of the Online Control Panel via the Help and Videos buttons located in the upper right corner.