Should you ever face a problem with your site and be unable to fix it yourself, ask the hosting company’s customer care team to help you get the website back online. A fast resolution would be the perfect scenario, but lots of companies respond within 24 hours and even more, particularly if you are doing business with a reseller. Even if the problem can be swiftly solved, your site may not function satisfactorily or may not be available at all for a long interval, so you may lose prospective clients because it’s highly unlikely that anyone would ever return to a website that’s inoperative. In this light, you need to make sure not only that you can reach your web hosting provider, but also that they can reply and assist you in a timely manner. If a web application update doesn’t go as planned or if you erase something by mistake, for instance, the website must be fixed quickly in order to avoid elongated inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

If you are using one of our Linux cloud packages and you have an inquiry or chance upon some predicament, you can get in touch with us 24-7 by posting a technical support ticket or by sending an email and we guarantee that you will have an answer in less than 1 hour. In case the issue can be sorted out, we will do it before we reply, while in case there’s something that you have to do on your end, we will give you all the needed info – what possible solutions to try out, what settings to check, etc. Typically, you’ll receive a response within no more than half an hour, so waiting around for hours and hours on end or even for more than one day to receive help is something out of the question. Our sixty-minute response time guarantee is valid for any inquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take advantage of our super-fast support services. You will get a reply to any trouble ticket submitted through the hosting Control Panel or e-mail sent to our technical and customer support team in no more than one hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes significantly less time to explore and solve a problem. We will provide you with more details in case the solution involves something that should be done on your end. In case you contact us during weekends or legal holidays, the response time will be the same and due to the fact that our support team will be at your service day and night, you will obtain instant assistance for virtually any technical, billing or general issue regardless of what time of day or night it is.