A live chat is one of the many methods of communication supplied by some web hosting companies as part of their support service. Depending on the supplier, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is faster than a support ticket and it makes it less likely to misunderstand or misspell anything compared to a telephone call with an agent. Furthermore, if the issue that you have needs some time to be reviewed and taken care of, you're able to do something different in the meantime instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat support service completely free provided that you have Internet accessibility even if your website hosting supplier is based in a different country and they do not have a local phone number you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we provide for our Linux cloud packages, we've live chat support which is available twenty-four seven, even on holidays. You will be able to contact us no matter if you already own an account or not, as we will help you with all kinds of things, ranging from providing you with general info on our solutions if you are not our customer yet and you're considering to purchase one of the packages, to assisting you with installing an email account in an email client. Part of the issues are more technical and time-consuming, therefore you'll need to employ the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every day, even on holidays and weekends. It's one of the best ways to learn more details about our Linux semi-dedicated hosting packages in case you don't have an account yet or to get a problem resolved in case you are a client and our customer care representatives will assist you instantly no matter what time of the day you join our chat. If you're hestitating which plan is more suitable for your websites, if you need advice whether you should order a specific upgrade and how to obtain it or in case you've got problems installing an email account on your machine, you will be able to contact us and we'll supply you with the needed information right away. Our live chat is online even after our telephone lines go off for the day, which means that when you have an account with us, you can be sure that you will always find prompt help with any kind of question or problem that pops up.