There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a ticketing system. This is the least complicated channel of correspondence for different reasons. If no technical support team representative is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably be received. Besides, you can copy ‘n’ paste extensive pieces of information without worrying about misprints, and in case a certain problem needs more time to be fixed or a number of replies have to be exchanged, all the information will be in one location, so each party can always see the comments left by the other one. The negative side of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, so if you have to provide info or to adhere to directions, you’ll need to use no less than two separate accounts and this number might grow in case you desire to manage multiple domain names. Additionally, lots of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud packages is not separate from the web hosting account. It is part of our full-featured Hepsia Control Panel and you’ll be able to visit it at any particular moment with just several clicks, without needing to leave your hosting account. The ticketing system features a quick-search field, which will help you track down the status of de facto any ticket that you have submitted in the past, if necessary. You can also read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to tackle a given problem even before you actually open a ticket. The ticket response time is maximum 60 minutes, which means that you can get swift assistance at any particular moment and in case our customer service staff recommends that you should do something in your account, you can do it immediately without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which means that you will not require some other support platform to touch base with our technical support staff – you can do that on the spot in case you bump into a challenge. Submitting a new ticket takes several clicks and finding an older one is equally simple. Using our smart search filter, you can swiftly track down any ticket that you’ve already sent. You can post a ticket whenever you want since our tech support staff members are working 24/7/365 and respond in no more than 1 hour, even though it rarely takes that much to get a reply. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about using two or more platforms to troubleshoot a simple problem.