Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud packages is not separate from the web hosting account. It is part of our full-featured Hepsia Control Panel and you’ll be able to visit it at any particular moment with just several clicks, without needing to leave your hosting account. The ticketing system features a quick-search field, which will help you track down the status of de facto any ticket that you have submitted in the past, if necessary. You can also read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to tackle a given problem even before you actually open a ticket. The ticket response time is maximum 60 minutes, which means that you can get swift assistance at any particular moment and in case our customer service staff recommends that you should do something in your account, you can do it immediately without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which means that you will not require some other support platform to touch base with our technical support staff – you can do that on the spot in case you bump into a challenge. Submitting a new ticket takes several clicks and finding an older one is equally simple. Using our smart search filter, you can swiftly track down any ticket that you’ve already sent. You can post a ticket whenever you want since our tech support staff members are working 24/7/365 and respond in no more than 1 hour, even though it rarely takes that much to get a reply. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about using two or more platforms to troubleshoot a simple problem.