A 99.9% Server Uptime
We’ve built our cloud hosting system using stable hardware components and heavily customized software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on each of our physical servers in order to guarantee optimal protection and stability. We’ve installed several anti–DoS appliances coupled with very powerful firewall software to make sure our internal network is invincible and safe.
Our Linux cloud packages packages include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is essential to also build your own network infrastructure. This is the reason why we built a custom internal network in each one of our data centers. Relying on premium–quality Juniper routers and switches, our internal network allows for hair–raisingly fast data transfer rates and is completely redundant.
As a result, you can enjoy a 99.9% network uptime in our USA located data center, in our United Kingdom located data center, in our Finland located data center, in our East Europe located data center as well as in our Australia located data center, no matter which web hosting solution you’ve picked.
A 30–Day Money–Back Guarantee
Despite the fact that we have done pretty much everything to decrease all potential risks with our cloud hosting plans and although our company offers first–rate customer support, there are occasions when the customer simply isn’t satisfied with what we have to offer. Or he has to switch to a more robust hosting solution, like a virtual private server or a dedicated hosting server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not pleased, you will receive a refund.
24/7 Technical Support
If you happen to own a web hosting company, your customer service technicians are of primary importance. Because of this, we have attentively chosen a very knowledgeable group of customer service technicians, each with lots of years of training behind his back. With their help, our company offers 24x7 support with all our hosting services.
And not only that, our company offers a 1–hour response time guarantee. All technical support tickets are replied to in less than one hour and our average response time is less than 20 minutes!